Refund policy

Returns

R10 accepts eligible return requests submitted within 14 calendar days after delivery.

To be eligible for a return, the item must be:

● Unworn and unwashed

● In its original condition

● Returned with all original tags attached

● Returned with its original packaging

Items that do not meet these conditions may be declined.

Non-returnable items

R10 does not accept returns for:

● Items marked final sale

● Limited releases identified as non-returnable or final sale before purchase

● Gift cards

● MG27, which is a limited annual release and is final sale except where applicable law requires otherwise

Starting a return

Before sending an item back, email support@r1092.com with your order number and the item you would like to return. If the return is eligible, R10 will provide return instructions and the appropriate return destination.

Do not send a return before receiving instructions from R10.

Return shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or applicable law requires otherwise. We recommend using a trackable shipping service. Original shipping charges are not refundable unless required by law or the return results from an R10 fulfillment error.

Inspection and refunds

After the return is received, R10 will inspect the item and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 5–10 business days after inspection. Your bank or payment provider may require additional time to post the credit.

Damaged or incorrect orders

If an item arrives damaged or you receive an incorrect item, contact support@r1092.com within seven calendar days after delivery. Include your order number and clear photographs of the item and packaging. R10 will review the claim and provide an appropriate resolution if the claim is approved.

Cancellations

If you need to request a cancellation, contact support@r1092.com as soon as possible. Cancellation requests are not guaranteed once an order has entered processing or has been fulfilled.