Shipping & Returns

SHIPPING & RETURNS

ORDER PROCESSING

Orders are processed within standard fulfillment time frames after purchase. Processing times may vary during limited releases or high-volume periods.

Once an order is placed, it begins preparation immediately and cannot be modified.

 

SHIPPING

Shipping options and estimated delivery times are displayed at checkout.

• Domestic and international shipping are available
• Delivery timelines vary by destination
• Tracking information is provided once the order ships

R10 is not responsible for delays caused by carriers, customs processing, or circumstances beyond our control.

 

INTERNATIONAL ORDERS

International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the purchase price or shipping cost.

 

RETURNS

Returns are accepted in accordance with the following conditions:

• Items must be unworn, unwashed, and in original condition
• All original tags must be attached
• Returns must be initiated within the stated return window

 

Items returned that do not meet these conditions will not be accepted.

 

FINAL SALE ITEMS

Limited releases, special collections, and marked final sale items are not eligible for return or exchange.

 

EXCHANGES

Exchanges are subject to availability. If the requested item is no longer available, the return will be processed according to the return policy.

DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged or incorrect, contact us promptly with order details and supporting images. Each case is reviewed individually.

 

REFUNDS

Approved refunds are issued to the original payment method once the returned item is received and inspected. Processing times may vary depending on the payment provider.

 

CONTACT

For all shipping or return inquiries, please use the Contact page. Requests are handled with care and discretion.