FAQ Operational Clarity
Support follows structure.
R10 operates through controlled systems.
Orders, production, and delivery follow defined structure — not variation.
Orders & Shipping
When will my order ship?
Orders are processed within 1–3 business days.
Once dispatched, tracking is issued immediately.
How long does delivery take?
United States
3–7 business days after dispatch.
International
7–21 business days depending on destination.
All shipments are tracked.
Do you offer expedited shipping?
No.
R10 operates on a controlled delivery structure.
All orders ship via standard method.
Returns & Exchanges
What is your return policy?
Returns are accepted within 14 calendar days of delivery.
Items must remain:
• unworn
• unwashed
• in original condition
• with tags attached
• in original packaging
Non-compliant returns are not accepted.
Who pays for return shipping?
Return shipping is the responsibility of the customer, unless the item is defective or incorrect.
How long do refunds take?
Refunds are issued within 5–10 business days after inspection and approval.
Product Information
Are R10 releases limited?
Yes.
Production is controlled.
Certain releases are not repeated once completed.
How do I choose the correct size?
Refer to the Size Guide provided on each product page.
Fit is structured and consistent across categories.
How should I care for my garment?
Care instructions are provided on each product page and garment label.
Correct care preserves structure, material integrity, and long-term performance.
Contact
How can I contact R10?
support@r1092.com
Responses are provided during standard business hours.